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‎02-19-2019 11:07 PM

HP Recommended
Product: K0G78ES
Operating System: Microsoft Windows 7 (64-bit)

Hello, USB ports do not work on the laptop of HP Zbook 17 G2. At diagnostics error GU7SW4-7T3000-XD7WLJ-8D0K03 leaves the program
Yours faithfully, Dmitry

3 REPLIES 3

‎02-20-2019 07:03 AM

HP Recommended

Hello @Dreadfull 

 

Thank you for posting in the HP Support Community.

 

The code you provided has been checked and it tells me that this is USB port failure. This may require hardware repair/service for the laptop.

 

If there are other USB ports which work, you may just ignore this problem and use the other ports.

If this bugs you, you need to reach to Support team and bring the PC to a service for repairs.

 

Please, check the local options -> HP Support in Russia >> https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

 

 

 

Привет @Dreadfull 

Благодарим Вас за публикацию в сообществе поддержки HP.

Предоставленный вами код был проверен, и он говорит мне, что это сбой USB-порта. Это может потребовать ремонта оборудования / обслуживания ноутбука.

Если есть другие порты USB, которые работают, вы можете просто проигнорировать эту проблему и использовать другие порты.

Если это вас не устраивает, вам нужно обратиться в службу поддержки и доставить ПК в сервис для ремонта.

Пожалуйста, проверьте локальные параметры -> Поддержка HP в России >>https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-21-2019 01:35 AM

HP Recommended

Hello, many thanks for information. All 4 USB ports do not work on the laptop, all give this error message.
Yours faithfully, Dmitry

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‎02-22-2019 02:22 AM

HP Recommended

Let me know once the problem is fixed by the local service center

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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