HP accelerometer and Windows 10 issue's can't run on this pc

[Laila212]

Hi,

I've installed fresh Windows 10,
But having issues with missing drivers. 
I installed the driver HP 3D driveguard but it pops up with an message that the app can't run on this machine..

 

How to fix this issue?

[DavidPK]

Hi,

Try the 3D DriveGuard version on the following link.

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

Regards,

DP-K

[Laila212]

Hi there,

Thanks for you quick response, 

Gonna try it right now,
Why is the driver page for this model not up to date?

[DavidPK]

Hi,

You're welcome

I don't work for HP, so I can't give you a definitive answer as to the lack of updated drivers, but this does seem to occur as the Model ages - usually you can find updated drivers from later Models that have the same hardware.

Regards,

DP-K

[Laila212]

Ah I see,

Wich model you had looking for then with the same specs? So that I know wich one to search for.

[Laila212]

Hi,

Still dindt reconise my driver.
See the attachment/picture.

I reinstalled fresh to see if it works, but no it dindt.

[Laila212]

It still has problems to detect...

[DavidPK]

Hi,

Try the following.

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

Download and install the x64 version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the sp71714 package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, right click the problem device and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted  sp71714 folder you pasted on your Desktop.

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook.

Regards,

DP-K

[Laila212]

Hi,

Thanks for your quick response,
Did what you said, and yes... so far so good.
Let's wait for couple days, and see what it does.

But tell me, wich model you pick this/those drivers from?

[DavidPK · Accepted solution]

Hi,

You're welcome

The 3D DriveGuard version is actually the one listed for your notebook.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-folio-9470m-notebook-pc/5271...

Installing the driver as I detailed previously avoids the error.

All the best,

DP-K