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DocORock
New member
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Message 1 of 4
167
Flag Post

Solved!

HP accepted laptop for warranty repair, sent back quickly...with no repair performed on the device.

HP Recommended
HP Envy Product Number 9HZ86UA
Microsoft Windows 10 (32-bit)

HP Envy Product Number 9HZ86UA

 

HP accepted this laptop for repair of the fingerprint button (stuck in the down position)

Then, sent the laptop back

Nothing repaired, even though the customer receipt reads "Replaced Parts: TOP Cover w/KB; Driver Updated and/or Reloaded; Replaced Part; Performed Extensive Testing"

It's in the very same condition as when it was first sent - the fingerprint button is still stuck in the down position and nothing seems to have been repaired or replaced

 

Please advise what I'm to do.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
35,334 20,324 3,272 11,877
Message 2 of 4
Flag Post
HP Recommended

@DocORock 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

I've asked the moderators to remove the private information from your post.

Posting private information in our public Community is not recommended and places your information at risk.

 

What to do?

Any repair issue cannot be resolved in the Community - we are not associated with HP Support.

 

Using the contact information you already have, try to contact Support using the same method you used to conduct the repair request.  This is your fastest option.  HP Support has your repair and case information.

 

What else?

You can wait and see if the moderators or one of our volunteer agents reach out or sends the issue for review.

 

Be aware - moderators and agents do not post odd looking phone numbers, they do not use nefarious means to trick you into revealing personal information, and they do not tell you, "Gee, we can help if you just give us a credit card number or pay us with odd currency choices".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Dragon-Fur
Level 16
Level 16
35,334 20,324 3,272 11,877
Message 2 of 4
Flag Post
HP Recommended

@DocORock 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

I've asked the moderators to remove the private information from your post.

Posting private information in our public Community is not recommended and places your information at risk.

 

What to do?

Any repair issue cannot be resolved in the Community - we are not associated with HP Support.

 

Using the contact information you already have, try to contact Support using the same method you used to conduct the repair request.  This is your fastest option.  HP Support has your repair and case information.

 

What else?

You can wait and see if the moderators or one of our volunteer agents reach out or sends the issue for review.

 

Be aware - moderators and agents do not post odd looking phone numbers, they do not use nefarious means to trick you into revealing personal information, and they do not tell you, "Gee, we can help if you just give us a credit card number or pay us with odd currency choices".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
DocORock
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you. All is resolved through HP repair support. (And I removed my detail from the post, thanks.)

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
35,334 20,324 3,272 11,877
Message 4 of 4
Flag Post
HP Recommended

@DocORock 

 

You are welcome.

Thanks for letting us know.

 

Stay Safe.

Better 2021...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation