10-05-2019 06:59 AM
HP deskjet GT 5810 has been installed on my laptop for 6 month. Now it does not print well at office programms.
I have searched for virus I have unstalled the printer driver and tried to install it again. After extracting it says approve to make changes on computer-yes then i tick in that i accept conditions and it says qui ckly that the installation is ready, the installation is compleated. Windows 10 is updated some weeks ago. What can I do? Litsgard
10-07-2019 03:09 PM
Welcome to HP support community.
The issue could have been caused by the security settings changed on the user profile.
You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.
Here are the steps to configure UAC settings:
Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
To turn off UAC, move the slider to the Never notify position, and then click OK.
if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.
Let me know how it goes.
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