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LEAHDRAKE
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HP envy x360 Ryzen keeps crashing

HP Recommended
ENVY x360 Ryzen
Microsoft Windows 10 (64-bit)

When the device crashes it emits a high pitched sound from the back.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @LEAHDRAKE,

 

I'd like to help! 

 

Try the below siuggestions-

 

Step 1: Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a Hard Reset.

After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.

 

Refer -Computer Does Not Start (Windows 10, 😎

 

Step 3: Run hardware diagnostic tests

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Step 4: Refresh or reset your PC

Use Microsoft's Refresh your PC feature to reinstall Windows without affecting your personal files, apps, or many of your settings.

  1. On the Choose an option screen, click Troubleshoot.

    If your computer does not open to a blue Choose an option screen, skip this step and go to HP Notebook PCs – Advanced Startup Troubleshooting (Windows 10, 😎 or HP Desktop PCs – Advanced Startup Troubleshooting (Windows 10, 😎 for further troubleshooting options.

    Selecting Troubleshoot on Choose an option

  2. Click Refresh your PC.

    Selecting Refresh your PC on the Troubleshoot screen

  3. Click Next.

    Clicking Next on Refresh you PC screen

  4. Wait for Windows to open, and then follow any on-screen instructions.

    • If the computer starts and opens Windows, you are done.

    • If the computer does not start and opens to the Choose an option screen, go to the next instruction.

  5. On the Choose an option screen, click Troubleshoot.

  6. Select Reset your PC.

    Selecting Reset your PC on the Troubleshoot screen

  7. Click Next.

    Clicking Next on the Reset your PC screen

  8. Select the quick option to remove your personal files.

       CAUTION: 

    Your personal files and settings are destroyed by performing this step. Make sure you have backed up all your important files before continuing. Do not continue if you have important files on the hard drive that have not been backed up. You might want to seek a professional data recovery service to restore your files.

  9. Wait for Windows to open. Follow any on-screen instructions.

    • If the computer starts and opens Windows, you are done.

    • If the computer does not start and opens to the Choose an option screen, continue to the next step to run Microsoft System Restore.

To identify & understand what those beeps or noise represents:Computer Does Not Start and Emits an LED or Beep Code

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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