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Rogu3Us3r Student
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HP laptop black screen

When i start up my laptop it shows the normal HP sign with the little loading thing below, but then after that the screen just does nothing its still on and light but it doesn't go to the log in screen where normally goes. Can anyone help me out? Thanks 🙂
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HP laptop black screen

Hi @Rogu3Us3r

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to boot to windows and the computer is getting stuck on a black screen.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

For Windows 8: http://hp.care/2bQHDtg

 

For Windows 10: http://hp.care/2dMCqb8

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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