01-15-2017 09:56 AM
01-16-2017 11:51 AM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are unable to boot to windows and the computer is getting stuck on a black screen.
I’d love to help!
Follow the steps in the below document to fix this issue.
For Windows 8: http://hp.care/2bQHDtg
For Windows 10: http://hp.care/2dMCqb8
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee