HP support assistant suggested I buy a post warranty that won't work on my computer, cant return it.

[marinereef]

After I put HP support assistant on my computer it ran a scan and then gave me a link to purchase post warranty, So I bought it confidently because it said there was a 30-day return policy. I can't find anywhere on how to activate this policy and I read somewhere else that my computer might be too old to activate it anyway so I went to return it and it says that it's ineligible for return.... how come HP support assistant recommended the post warranty product? and why does it say I have 30 day window to return it but when I try to it says ineligible for return? most importantly why the crap isn't there anyone to talk to?? if need be I'm going to contact my credit card company and dispute the charge, this is ridiculous.

ORDER CONFIRMED
1:19 AM EST, Jan 19, 2021
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TO DELIVER
HP 1y Post Warranty Plan
HP 1y Post Warranty Plan
U4820PA

HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply.

Items ineligible for return
Product #

Product description

Price

Qty

U4820PA

HP 1 year Post Warranty Pickup and Return Service for HP/Compaq and Pavilion Notebook

$79.99

[marinereef · Accepted solution]

Spoiler

I reached out to the sales team and they processed a refund for me. Thanks sales team