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‎08-27-2019 04:01 PM

HP Recommended
Product: HP Stream

 The laptop is running a version of windows I’m not sure which one. I logged in for the first time and enter the information for my Microsoft account. I left the computer for a while and when I came back and tried to access the computer it said my PIN was no longer available due to a change on the security settings on this device .  It said to set up my PIN again by going to settings accounts signing options. But I can’t do that because I can’t access settings because I can’t sign in. What can I do? 

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1 REPLY 1

‎08-27-2019 04:06 PM

HP Recommended

@JenRajni 

 

You can use other machine to reset PIN/Password for your Microsoft account. They normally send to your phone a code to get in OR to a secondary email address to recover

 

   https://support.microsoft.com/en-au/help/4026971/microsoft-account-how-to-reset-your-password

 

Regards.

BH
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