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‎01-31-2021 07:13 PM

HP Recommended

I bought a HP Envy laptop 9 months ago and now the hinge has broken and the aluminium case has come away at the back . HP website says my product is out of warranty but it clearly isn't. Currys won't help and you can't call HP ....what happened to customer service

1 person had the same question
1 REPLY 1

‎02-02-2021 08:32 AM

HP Recommended

@Kaz63

 

Welcome to HP Support Community


I understand your concerns and frustration

 

I will escalate your case to HP's Regional Escalation Team and a Case Manager will reach out to you

 

Please check your inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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