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DaveJay97
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Message 1 of 2
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How do I prevent my HP Laptop from deleting all my information during an update?

HP Recommended
15-db0003ca
Microsoft Windows 10 (64-bit)

Whenever HP installs an update, it always resets everything and deletes all of my stored files, desktop applications and browser settings. I am wondering how to prevent this from happening the next time an update needs to be installed?

 

Thank you

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@DaveJay97 

You said HP installs the update.  So is this HP Support Assistant installing driver updates? Or is this Microsoft installing Windows Updates?

 

Because, if it is the second, this is not a new issue with Win10 Windows Updates.

Read this: https://www.howtogeek.com/658194/windows-10s-new-update-is-deleting-peoples-files-again/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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