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HP Recommended

How to silently install and uninstall HP Support Assistant?

 

 

4 REPLIES 4
HP Recommended

@JDX 

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The HP Support Assistant software version (V8.x) lacks the controls to be installed in "silent" / Unattended mode.

 

The newer "application" version of the HP Support Assistant is stored / available from the Windows store - even assuming one could write a batch file (untested) to extract / install the HPSA, this method is  not provided within the sp# executable.

 

Example (previous version of the HP Image Assistant)

HPIA_V4.5.8.1_Download-Install_2HPIA_V4.5.8.1_Download-Install_2

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

I downloaded HP Support Assistant exe file and used 7-zip to extract the content. Then I executed setup.exe with options /s /v /qn. Support assistant was installed silently. I disabled automatic install, notifytray and notifypopup yu editing registry.

 

Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyTray /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyPopup /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPHC" /v Install /t REG_SZ /d 0 /f
Setup.exe /s /v /q

 

 

HP Recommended

@JDX 

 

Well, there you go.

Thanks for posting back.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I tried to deploy Support Assistant to laptops. But it did not work fully silently. User gets a pop up windows and is asked if he or she wants to show Support Assistant in system tray and user gets pop up notifications.

 

There's an installer HPSupportSolutionsFramework.exe which would be anough but I cannot figure out how to run in silently. Support Assistant setup will run it silently but how to do this manually?

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