How to turn on Smart Charging on 2 HP Laptops

[Kuroi_Kenshi]

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[JohnTCI1]

Hi Kuroi,

Could you clarify which of your last two messages I should follow? I'm feeling quite confused. On 11-04-2025 at 2:50 PM, you suggested opening a Private Chat. When I went online to do so, I came across a new message from you dated 11-05-2025 at 7:49 AM, suggesting I reach out to phone support.  

Thank you in advance for your assistance.  

I'll share both messages below, since the second one seems to have disappeared from the thread.  

HP SUPPORT COMMUNITY 11-05-2025 07:49 AM

Hi JohnTCI1, Kuroi_Kenshi posted a new reply in Notebook Software and How To Questions. Subject: Re: How to turn on Smart Charging on 2 HP Laptops Hi,   Thank you for your response.   Unfortunately, there are no other actions we can take through this route. I recommend contacting our phone support for more assistance.   This may necessitate a one-on-one conversation to resolve the issue via remote assistance.   We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.   1) Click on this link—    https://support.hp.com/contact 2) Add or select the product, and change/select your region. 3) Enter the serial number of your device or select Let HP detect your product option. 4) Choose "other" option from the list 5) Select continue to contact option   You should see the HP phone support number or Chat option listed. They will guide you further.   Or, You may also visit the nearest HP authorized service center, the service team will check and assist you. Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center (Select the country from the dropdown menu and enter the city name or pincode) Have a wonderful day!   Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   Regards, Kuroi_Kenshi I am an HP Employee

HP SUPPORT COMMUNITY 11-04-2025 02:50 PM

Hi JohnTCI1, Kuroi_Kenshi has mentioned you in a post! Subject: Re: How to turn on Smart Charging on 2 HP Laptops Hi @JohnTCI1,   Welcome to the HP Support Community!    We're here to help you tackle that malfunction! Don't worry, we've got your back!    To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.    To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  You can use this link as well:  Private Messages - HP Support Community     We're looking forward to helping you resolve this issue!    Stay tuned, and thanks for your patience!    Best regards,

[JohnTCI1]

Hi Kuroi,

After multitudinous failed attempts, I have just given up (again) trying to post a direct reply to your private message of the 3rd of November. This is the pop-up message that I have constantly been receiving every time that I hit the "Reply" button: 

. . . despite not having put any HTML in the original.

Unfortunately, this just confirms that the HP page has some serious errors/problems that require resolution and which I had previously reported in two separate messages dated the 3rd of November. To those issues, I can now add that spellcheck is also a disaster . . . it is identifying the typed language variously as Malagasy and Portuguese (neither of which I have ever used) and there doesn't appear to be any option to change it. 

This is the text of the message that I was trying to post today: QUOTE

Hi Kuroi,

I have been trying to reply directly to your  Private Message of the 3rd of November within the Private Messages folder.

Because the reply to Private Messages was not working, I had originally replied to it within the original thread on the 3rd of November, after receiving it by e-mail. In it I had referred to my previous reply of the 26th of October.

This is the text of my reply of the 26th of October. QUOTE:

‎10-26-2025 12:07 PM

Thanks Kuroi,

Re updating the BIOS:

• The 17” already had its latest BIOS Version, AMI F.32, 06/05/2025,
• I updated the BIOS in the 15.6” from Version AMI F.35 to AMI F.36, 22/04/25.

Unfortunately, neither has Battery Health Manager nor Smart Charging.

Most disappointed that both HP and Microsoft don’t have either option.

Even more surprising is to discover that no one has developed (or better said, I can’t find) a 3rd Party App or a Workaround to limit the charging.

I had seen the 3rd party Apps you mentioned (and others) but just sounding an alarm is no good for me, as I am quite deaf and not always close to the laptop to see a pop-up.

Anyway, your response to my request was most appreciated.

UNQUOTE 

. . . . and this is the text of my reply of the 3rd of November. QUOTE:

11-03-2025 10:36 AM

Hi Kuroi,

I had already tried these suggestions, see my reply of the 26th following your first answer on the 26th.

You then confused my posting with someone else's problem and then, on the 29th, repeated your suggestions of the 26th, to which I had already replied.

Unfortunately, as I said, I was most disappointed that neither HP (Support Assistant and the latest BIOS) nor Microsoft have Battery Health Manager nor a Smart Charging option.

UNQUOTE

BTW: Although I am doubting whether a solution exists, I am awaiting (or better said, I haven't seen) a reply to my message of the 5th of November, also in the original thread, requesting to know which of your previous 2 messages of the 4th and the 5th I should follow.