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HP Recommended
Microsoft Windows 10 (64-bit)

Hey

 

My HP probook is stuck at the HP logo. It got a little water on it today, so I'm quite nervous about that. Fan is running. The same problem is present when running only on power cord, without the battery. I'm a little unsure about which windows operating system I have running, I think it's windows 10. I can access the ,F9 boot menu, but from there it goes to a lightly bright blackscreen. F2 boot doesn't accomplish anything more than a similar blackscreen.

 

I have tried restarting with 15 seconds  power button hold. And removing battery and holding power button for a minute and using power cord afterwards. Nothing works. 

 

Please help, I want to recover my files or get the computer started.

2 REPLIES 2
HP Recommended

Hello @Pleasehelp16 

 

Recommendation and solution

 

--->>> Remove charger and battery !

--->>> Put a towel on a heater (in the living room) and place notebook on towel with keyboard <facing down> and let it dry for a few days.

 

Please report back and we continue

HP Recommended

Turn off the computer, press and hold the PWR button for 4 seconds. devices such as Docking Station, USB storage devices, displays, and printers. Unplug the AC adapter from the computer. Next - Press and Hold the Power button for 15 seconds to Hard Reset.

 

Greeting,
John

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.