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‎04-09-2018 05:17 AM

HP Recommended
Product: Pavilion 14-bf101nl
Operating System: Microsoft Windows 10 (64-bit)

I'm having this "unknown" error when I run the battery check from Hp support assistant.

I've tried to shut down the PC and reinsert the adapter as recommended, update the BIOS and run a battery test from HP PC Hardware Diagnostics Windows (the result in the image) but nothing has changed.

 

How can I solve?

 

battery test.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2018 08:18 AM - edited ‎04-09-2018 08:22 AM

HP Recommended

You can uninstall it and then download and install the most recent version frorm the website.

 

Here is the Italian language version

http://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html


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11 REPLIES 11

‎04-09-2018 06:37 AM

HP Recommended

Are you having problems with the battery or only from the HP Suport Assistant?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-09-2018 06:57 AM - edited ‎04-09-2018 07:01 AM

HP Recommended

I think the problem is only with HP Support Assistant but I'm not sure.

 

 I ran the battery check yesterday, after I realized that with the power adapter connected the battery wasn't charging.

 

Then I disconnected and reconnected it and the charging is started again.

 

Today the battery was charged normally.

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‎04-09-2018 07:07 AM

HP Recommended
@Dev00wrote:

I think the problem is only with HP Support Assistant but I'm not sure.

 

 I ran the battery check yesterday, after I realized that with the power adapter connected the battery wasn't charging.

 

Then I disconnected and reconnected it and the charging is started again.

 

Today the battery was charged normally.

In that case, I would tend to ignore the HP Support Assistant. 

 

HP Support Assistant is usually pretty reliable, but it is not know to be perfection.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-09-2018 07:57 AM

HP Recommended

Isn't there a way to make it works again?

 

Because I usually run the battery check once a month to check the battery status.

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‎04-09-2018 08:18 AM - edited ‎04-09-2018 08:22 AM

HP Recommended

You can uninstall it and then download and install the most recent version frorm the website.

 

Here is the Italian language version

http://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-09-2018 06:32 PM

HP Recommended

Now it works, thanks.

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‎05-02-2018 04:53 PM - edited ‎05-02-2018 05:04 PM

HP Recommended

I've encountered the problem again.

 

I've installed HP Support Assistant again but now it doesn't open.

 

I've tried to uninstall it from control panel but this message appears:

 Immagine.jpg

 

 

What can I do?

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‎05-03-2018 03:11 AM - edited ‎05-03-2018 03:17 AM

HP Recommended

Did this happen after the latest Windows 10 update?

 

How about installing the latest version of the HP Support Assistant from the followng web document. I provided the URL for the Italian web document containing the download link.

https://support.hp.com/it-it/document/c03560846?jumpid=reg_r1002_itit_c-001_title_r0008


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‎05-03-2018 05:00 AM - edited ‎05-03-2018 05:11 AM

HP Recommended

No, I didn't update anything.

 

I already tried to install the latest version of the software from the link you provided me  in a previous post but the problem is still there.

 

When I try to open the software after installation, it shows the HP support assistant logo for a while and then disappears.

 

This happened after I discovered another problem with the battery charging: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-at-93-quot-plugged-in-...

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