Hp true vision 5mp camera has a black screen

[Beatpoet1]

my Hp true vision 5mp camera has a black screen.

[Hawks_Eye · Accepted solution]

Hi @Beatpoet1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Experiencing a black screen with the HP True Vision 5MP camera can be caused by several factors. Here are some troubleshooting steps that can help resolve this issue:

Check the Camera Settings:

• Press the Fn key along with the function key that has a camera icon among your laptop's function keys (e.g. F6, F10) to ensure the camera is not disabled.

Update Camera Drivers:

• Ensure your camera drivers are up to date. You can do this by:
  • Going to Device Manager
  • Locating Imaging devices and selecting HP True Vision 5MP Camera
  • Right-click and select Update driver

Check the Camera Privacy Shutter:

• Some HP Spectre models, like the Spectre x360, come with a built-in privacy shutter. Ensure the shutter is open and not blocking the camera.

Check Camera App:

• Ensure that the application you are using (like Zoom, Skype, etc.) is allowed to access the camera. This can be checked in Windows settings:
  • Go to Settings > Privacy > Camera
  • Ensure the app has permission to use the camera

Restart the Computer:

• Sometimes, restarting the computer can resolve temporary glitches with the camera.

Running Windows Troubleshooter:

• Windows includes a troubleshooting tool that can help fix camera problems. To access this tool:
  • Go to Settings > Update & Security > Troubleshoot
  • Select and run the Camera troubleshooter
  •  

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[beatpoet]

Hi, thanks for your prompt and helpful reply. I downloaded the relevant camera app and my HP true vision 5mp camera  is up and running again.  Great!

[Hawks_Eye]

@Beatpoet1 

That’s fantastic to hear! I’m really glad the camera’s back in action and everything’s working smoothly again. 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 😊

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye