cancel
Showing results for 
Search instead for 
Did you mean: 
AJ118
New member
1 0 0 0
Message 1 of 2
59
Flag Post

I LOST MY LAPTOP BILL

HP Recommended

I lost My Laptop Bill

 

Product Id- 00331-10000-00001-AA826

 

DEVICE ID- 65C8D8B2-41D9-489F-94B0-CC6C43010A84

 

I HAVE DUPLICATE OS.. I CHANGE MY OS BUT I LOST MY BILL WARRANTY IS NOT EXPIRED

 

 

1 REPLY 1
WAWood
Level 16
Level 16
33,811 31,367 3,071 7,583
Message 2 of 2
Flag Post
HP Recommended

@AJ118 

We have  no access to customer purchase information, so we can't help you in any way with your bill.

 

As to the warranty, the start date is set when the PC is BUILT, not when it is SOLD.  So, it is possible for the end date to be shorter than 12 months from your purchase if you failed to go online and register the laptop with HP to reset the warranty start date.

 

You will have to contact HP Customer Support about this -- as we can do nothing about it.

 

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation