• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2013 08:58 PM - edited ‎03-13-2013 09:01 PM

HP Recommended

I have an HP Pavilion dm4-3055dx running WIndows 7. I created a recovery disc (DVD-DL) a couple of weeks ago and since then I haven't been able to write files to any CD or DVD.

 

I used WMP 12 and I got an error message that said I didn't have the right firmware for the CD/DVD burner. I then tried ImgBurn and it gave me the I/O device error message below.

 

error.jpg

 

 

I can still play CDs and DVDs on it. Any help would be appreciated. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2013 10:27 AM - last edited on ‎02-22-2017 02:34 PM by HP Administrator

HP Recommended

Go to Start, search for device manager, and open this result. 

 

Expand the DVD drive category.  Is the drive listed without an error?

 

Right-click the DVD drive in device manager and select uninstall.  Be sure to select the option to uninstall the driver if it is presented.

Reboot the system when this is done.

Do you still get the same error message?

 

 

This document covers the most common burning issues as well as removing the drive via device manager (abbreviated steps above) and testing the drive in HP Support Assistant.  Try the steps in this document skipping anything that does not apply or has already been tried. 

 

Let me know what happens. 

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

View solution in original post

Tags (1)
Was this reply helpful? Yes No
3 REPLIES 3

‎03-15-2013 10:27 AM - last edited on ‎02-22-2017 02:34 PM by HP Administrator

HP Recommended

Go to Start, search for device manager, and open this result. 

 

Expand the DVD drive category.  Is the drive listed without an error?

 

Right-click the DVD drive in device manager and select uninstall.  Be sure to select the option to uninstall the driver if it is presented.

Reboot the system when this is done.

Do you still get the same error message?

 

 

This document covers the most common burning issues as well as removing the drive via device manager (abbreviated steps above) and testing the drive in HP Support Assistant.  Try the steps in this document skipping anything that does not apply or has already been tried. 

 

Let me know what happens. 

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Tags (1)
Was this reply helpful? Yes No

‎03-17-2013 02:04 AM

HP Recommended

It worked! Problem solved.

 

Thank you so much for your help!

Was this reply helpful? Yes No

‎03-18-2013 08:36 AM

HP Recommended

You are most welcome. 

 

Thanks for updating the community.  🙂

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.