I bought a hp laptop online . As soon as I opened it I found a black line on top of display ..

[Sathish16]

I bought a new hp laptop fd0013tu laptop online  .. as soon as I switched on I found a black line on the topnof the display .. I called the support assistant to rectify it  .. They told to send images .  I sent .. They say that this won't be coming under warranty .. there is no physical damage from my side .  The display shows black colour .. Please arrange for a technician to replace or rectify at free of cost .. If we buy online, is there no support for any repair .. For this only I was scared of buying online .. I would have preferred buying offline .. Is this why hp gives online sales and offers to give damage

[Irfan_06]

Hi @Sathish16,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your new laptop and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support