I cannot downlad the Electronic Arts App on to my HP Omen laptop

[ced003]

Error code INST-14-1618

[Nal_NR]

Hi @ced003,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you're having trouble downloading or installing the Electronic Arts (EA) app on your HP Omen laptop, here are some steps you can follow to troubleshoot and resolve the issue:

1. Check System Requirements:

• Verify Compatibility: Ensure that your HP Omen laptop meets the minimum system requirements for the EA app. You can find the requirements on the EA website or in the app's documentation.

2. Check Internet Connection:

• Stable Connection: Ensure you have a stable and active internet connection. Try restarting your router or connecting to a different network.

3. Clear Browser Cache:

• Browser Cache:
  1. Clear your browser’s cache and cookies.
  2. Try downloading the EA app again using a different web browser.

4. Download from Official Source:

• Official Website: Make sure you’re downloading the EA app from the official EA website or a trusted source.
  • EA App Download

5. Disable Security Software Temporarily:

• Antivirus/Firewall: Sometimes security software can block downloads. Temporarily disable your antivirus or firewall and try downloading the app again.
  • Important: Remember to enable your security software after the download is complete.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @ced003,

Please find the remaining steps below. 

6. Run as Administrator:

• Installation Permissions: If you’ve managed to download the installer but encountered issues during installation, try running the installer as an administrator:
  1. Right-click on the downloaded installer file.
  2. Select Run as administrator.

7. Check for Updates:

Windows Update: Ensure your Windows operating system is up to date:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

Driver Updates: Update your graphics drivers and other important drivers:

1. Go to Device Manager.
2. Expand the Display adapters section, right-click your graphics card, and select Update driver.

8. Clear Temp Files:

• Temporary Files:
  1. Press Windows + R to open the Run dialog.
  2. Type temp and press Enter. Delete all files in the temp folder.
  3. Repeat the process by typing %temp% in the Run dialog and deleting files in that folder.

9. Check for Conflicting Software:

• Conflicting Programs: Ensure no other software is interfering with the download or installation process. Close any unnecessary programs before attempting to download.

10. Try an Alternative Installation Method:

• Alternative Download Links: If the direct download isn’t working, check if EA offers alternative installation methods or links.

11. Contact EA Support:

EA Support: If you’ve tried all of the above steps and still cannot download the EA app, contact EA Support for further assistance. They can provide specific guidance based on your issue.

EA Support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.