Sunflower5 Honor Student
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I forgot password but didn't know to set up a password reset disk. Stuck please help.

Hp notebook 15-ay061nr
Microsoft Windows 10 (64-bit)

I just got the notebook, I didn't know prior to set up the password I needed to create a password reset disk.  Now I can't remember what my password is and I am stuck, cannot use my new laptop.  I tried the number listed on your answer to the above people, it didn't work for me.

 

please help!

sunflower5

 

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Provost Provost
Provost
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I forgot password but didn't know to set up a password reset disk. Stuck please help.

Hi,

 

One option, if all your personal data etc is backed-up or you have nothing you need to save, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c04758961

 

Regards,

 

DP-K

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Sunflower5 Honor Student
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I forgot password but didn't know to set up a password reset disk. Stuck please help.

How do you get back to factory condition?
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Provost Provost
Provost
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I forgot password but didn't know to set up a password reset disk. Stuck please help.

Hi,

 

There's a full guide in the document on the following link.

 

http://support.hp.com/us-en/document/c04758961

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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