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‎08-18-2022 03:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have pavilion 15 laptop with AMD Ryzen7 3700 U Radeon Vega Mobile GFX. My laptop got shut down suddenly when I hold it firmly and move it. I have witnessed this issue quite often. 

Category:
1 REPLY 1

‎08-18-2022 07:22 PM

HP Recommended

Hello @Prakhar227 

Sorry to hear that you are having problems ... I would like to help you.


(1) Test < all > your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( pictures, messages )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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