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HP Recommended
Pavilion 13 X360
Microsoft Windows 10 (64-bit)

Hi, suddenly my laptop has become very slow. I have downloaded the CC cleaner and cleaned the temp files etc. Can someone help with any other solution. Are there any other temp files that  I need to clean etc?  Please help and guide..

 

1 REPLY 1
HP Recommended

Hey there! @jaguar2

 

Please share the product number of your PC to assist you better.

 

Try the steps recommended below.

 

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

Try updating the BIOS and graphics driver on the PC to the latest version using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Hope this helps!

Have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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