cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
roseroberts
New member
2 1 0 0
Message 1 of 4
192
Flag Post

I'm locked out of my laptop

HP Recommended
Microsoft Windows 10 (32-bit)

I'm locked out of my laptop how do I factory rest it from the lock screen?

3 REPLIES 3
Kxe
Level 1
3 2 0 0
Message 2 of 4
Flag Post
HP Recommended

What happens when you try to log in? There's a chance you can go to the "Automatic Repair Menu" and you might be able to Reset from there. 

Was this reply helpful? Yes No
roseroberts
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended
  1.  When I try to login it just gives me a hint what the password is and I have absolutely no ides what the password would be.
Was this reply helpful? Yes No
Kxe
Level 1
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended
  1. Go into the Automatic Repair menu by constantly turning your PC off when it is turning on.
  2. Go to the Command Prompt from there
  3.  Now type in this to the Command Prompt: "net user [Username] [new password]" without the quotes, replace [Username] with your username and [new password] with your new password.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation