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‎12-23-2021 09:47 AM

HP Recommended
Product: HP Pavilion x3600521na
Operating System: Microsoft Windows 10 (32-bit)

I have tried a few USB C hubs and none seem to work, I can get power and data but no video signal, can this be done with my laptop? Is the USB C hub a data transfer only USB C port?

Category:
3 REPLIES 3

‎12-23-2021 09:56 AM

HP Recommended

 

Dear @Focuswrecker 

The specifications indicate that the USB-C port is compatible with DisplayPort, so it should be able to transmit image through the port.

 

HP Pavilion x360 Laptop - 14-dw0521na Product Specifications | HP® Customer Support

 

External ports
1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 2.0; 1 AC smart pin; 1 headphone/microphone combo

 

Verify that you have updated graphics drivers, use the HP Support Assistant.

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‎12-23-2021 01:37 PM

HP Recommended

Thanks, I have updated all the drivers and still can't get the hub to detect the screens. Wondering if I need to look at a specific HP hub? The hub has pass through power and I have that plugged in but its only through a mobile phone (cell phone) Samsung UBS Plug. 

The screens are wired through HDMI and work fine if I plug directly in to the HDMi out. 

 

 

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‎12-23-2021 01:50 PM

HP Recommended

try using the HUB with only one display connected

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