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Locked

‎06-12-2022 11:06 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I purchased Microsoft Office 2016 Home and Student software when I first purchased my pc a couple of years ago.  I have used word in the past but when I just logged on to use it again, the app isn't located on my pc.  I only have excel and publisher.  When I log into my microsoft account it keeps asking me if I want to use a web365 version and to sign in.  When I select sign in, it goes blank and then asks me to sign in again (repeatedly).  Wasn't I supposed to get the full Office suite with Office 2016?  What do I have to do to get access back?   (I haven't used this pc in a while).  Please help.  I'm not very pc literate.  My pc support is out of warranty now and I don't want to pay for something I already paid to have.  Thank you for your help.

 

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