cancel
Showing results for 
Search instead for 
Did you mean: 
Divina1
New member
2 0 0 0
Message 1 of 2
73
Flag Post
HP Recommended

I turn on the laptop but the screen is still black

Hp stream laptop

I tried to turn on my laptop and the LED light is turn on but the screen is still black. What can I Do? Thank you

1 REPLY 1
HP Support Agent
HP Support Agent
11,884 11,864 788 780
Message 2 of 2
47
Flag Post
HP Recommended

I turn on the laptop but the screen is still black

@Divina1

 

Welcome to HP Support Community

 

Please perform a power reset and let me know if that helps. You can refer to this Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists, I suggest you contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 😊

KrazyToad
I Am An HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation