I turn on the laptop but the screen is still black

[Divina1]

I tried to turn on my laptop and the LED light is turn on but the screen is still black. What can I Do? Thank you

[KrazyToad]

@Divina1

Welcome to HP Support Community

Please perform a power reset and let me know if that helps. You can refer to this Link: https://support.hp.com/in-en/document/c01684768

If the issue persists, I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you 😊