I turned off my laptop during windows update and its not turning on now

[ahmadhassan1290]

I turned off my laptop while it was updating from windows 10 to windows 11. After a while i tried to turn it on but it turns off after showing “protected by hp sure start” screen

[WAWood]

Really?? Did you think that was an OK thing to do?  You've left your laptop in a totally corrupted state and NOW, the only way to fix this is to do a Clean Install of Windows from scratch -- as you have basically lost everything in the process.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4