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I received an EliteBook X360 1040 G8 on Dec 1, 2023 and cannot register the device, add it to my support dashboard nor check warranty (added Carepack onsite nbd) as the SN returns a message that it is invalid. I contacted tech support by phone and the SN was not in the tech system but the tech verified it from the sales order. The error was supposed to be corrected on Dec 4 but it was not and I still cannot add the device as the SN still invalid. Any suggestions? Please help.

 

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