01-14-2020 11:34 AM - edited 01-14-2020 11:36 AM
I’m going to start by saying I don’t know a lot about computers, so bear with me please. I’ve had this laptop since 2014 so it’s old. It’s probably time to get a new one, but if I can get a bit more use out of this one, that’d be great.
When I press the power button, sometimes it tries to start up (fans going, leds light up, etc). And when it starts up, it says there isn’t an operating system. When I run a hardware test, it says there isn’t a test installed.
Sometimes it tries to turn on, and I get a blank, white screen. Then that screen will glitch out, and the computer turns off.
Sometimes it simply doesn’t turn on at all. But the led indicator that shows the battery is charging is on when plugged in. It goes back and forth between charged/charging, but it’s on.
I’m sure this laptop is dead, and if it’s time to trash this guy, do you think I can still get the memory (ie photos) back?
01-14-2020 06:12 PM
IF the drive has failed, there is nothing you can do to fix it.
As you continue to use the drive, you're overwriting the files and folders that got erased. The more you use it, the less likely you'll be able to recover anything on it
Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)
3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.
If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva
And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP