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vineetks
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Message 1 of 2
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Flag Post

Is my model genuine product.

HP Recommended
HP convertible laptop
Microsoft Windows 10 (64-bit)

I have online ordered HP 14-dw1040TU Pavilion x360 convertible laptop.  The received product is HP Pavilion x360 convertible 14-dw1xxx and Device name DESKTOP-OO6S2FP.

Are both the same product? Please help.

1 REPLY 1
banhien
Level 20
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Message 2 of 2
Flag Post
HP Recommended

@vineetks 

 

You supply 3 things

 

  1. DESKTOP-OO6S2FP: this nothing to do with HP,  Windows put it for "fun" you can Rename it
  2. 14-dw1xxx: this is a series or family of your machine, xxx can be from 000aa to 999zz
  3. HP 14-dw1040TU: this is the REAL model/product of your machine, its specs

                       https://support.hp.com/au-en/document/c06989022

     

          When using HP Support Assistant (HPSA), you can also find product id of your machine: 2R2H7PA#something. (something normally is 3 characters for country or region code).

 

Your machine is genuine. You can use its s/n to check. HPSA also shows its s/n.

 

Regards.

BH
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