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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-22-2020 10:05 AM

HP Recommended
Product: Dragonfly
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

when i use my dragonfly i have sometimes freeze of the desktop or general apps, and the screen that i connect to my dockingstation HP just goes black for 2-3 seconds and then reappears. On my logs i found this message of warning:

The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_15EB&SUBSYS_861F103C&REV_06\7712B4390F00AA0000.

 

before the problem happens.

 

Also this one: 

The driver \Driver\WudfRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.

 

Before the problem happened again. Now i wonder what should i do? The pc is at the last version of windows 2004(it did the problem even with 1909) and i installed all the last drivers with hp softpaq.

Any tips?

 

 

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