KEYBOARD BACKLIGHT SUDDENLY WENT OFF

[Cookeygam]

my backlight suddenly stopped working, i tried using the fn + f6 key and others f5, f11 but i got a software error message kindly help, this affects my late night study. have use the link but the result so far is same

[Irfan_06]

Hi @Cookeygam,

Welcome to HP Support Community.
Thank you for posting your query. I will be glad to assist you.

I understand you are facing an issue with your laptop keyboard backlight.
To isolate the issue, please get back to me with the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Where there any changes made to your PC recently?

Take care and have a great day ahead.

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