Keyboard and touchpad needs two mins to start

[Huraya]

Since a few days ago I found that when i start up my laptop it needs at least two minutes after login for my keyboard and touchpad to work. My touch screen works and I have to use that for a bit. I've reset and reinstalled windows but the problem still remains. If anybody knows the fix to this please let me know.

[Flower_Bud · Accepted solution]

@Huraya

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, keyboard and touchpad takes time to start,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

When was the last time it worked fine?

Were there any hardware/software changes made?

While you respond to that, let's perform BIOS update following steps from the link: https://support.hp.com/ca-en/document/c00042629.

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂

[Raj1788]

.

[Huraya]

Hi,

The BIOS update actually solved the problem. Keyboard and touchpad are working normally now.

Thanks

[MKazi]

@Huraya

You're welcome. 🙂

As @Flower_Bud is out of the office today, I'm replying to you. 

Glad to hear that the issue is resolved and hope it remains that way.

It is an honor to assist you on this platform.

Take care! 🙂