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lilngrace Student
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Keyboard and touchpad not working after BIOS update

I have tried everything in this thread and still do not have a working keyboard or mouse

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HP Support Agent
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Keyboard and touchpad not working after BIOS update

@lilngrace

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Keep me posted,

Good Luck. :)

 

 

Barachiel
I am an HP Employee

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Erikr1989 Student
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Keyboard and touchpad not working after BIOS update

My keyboard isn't working either. My mouse still works though. I've tried several things. Even an external usb keyboard and nothing. 

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HP Support Agent
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Keyboard and touchpad not working after BIOS update

@Erikr1989

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that you're experiencing keyboard issue with HP laptop, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • When was the last time it worked fine?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.

  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Sample List of the Component tests

To run the test, click Keyboard, and then click Run once.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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