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‎07-28-2023 10:42 AM

HP Recommended

Hello, I need help please! My keyboard  is not working.+- It stopped abruptly. My keyboard and touchpad is not working. I went to Best Buy and let Geek Squad work on it they sent me back home and showed me how to do it. I did that it did not work. I called back and let geek squad work on my laptop remotely. That did not work. I have updated the drivers, updated windows, and restarted my pc. I have tried holding the shift key for 8 secs. Please help signed a college student. I am currently using a wireless keyboard and mouse which is really hard to get used to. Should i get a new computer?

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1 REPLY 1

‎07-31-2023 10:15 AM

HP Recommended

Hi @Kaya12 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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