08-13-2016 06:16 PM
08-15-2016 07:26 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the keyboard not working. I would like to assist you today with resolving this issue.
Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Does the keyboard work in any other program?
Is it only one word file or all word files?
Please get back to me with above information, so I can help you better.