04-23-2016 03:48 AM
When I up grade to Windows 10 from Windows 8 the physical keyboard stops working but the on screen keyboard still opperates.
04-24-2016 11:10 AM
Hi there @AusieMaurie,
Thank you for visiting the HP Support Forums and Welcome! I understand that you are having an issue with your keyboard.
Have you tried to use an external Keyboard?
I found a troubleshooting document for you to try called Notebook Keyboard Troubleshooting.
Have you tried to uninstall the Keyboard in the Device Manager? If not, please follow these provided troubleshooting steps:
- Search for Device Manager
- Open Device Manager from the Search results.
- Click View
- Show Hidden Devices.
- Click the arrow next to Keyboards.
- Right-click the keyboard device name.
- Select Uninstall.
- Continue removing device names in the Keyboards category until all device names have been uninstalled.
- Restart the notebook twice.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating.
Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up.
Please follow these provided troubleshooting steps, re-post and let me know how everything went.
Have a great day!
I work on behalf of HP
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