Keys Randomly Stop Working

[donna255]

This problem started last week.

Randomly my 5,6 and - keys stop working.  Then they just start working again for hours and then once again stop.

Removed the keys and cleaned under them.

The laptop was bought in 2012 and used for surfacing and watching videos

I have to use the on-screen keyboard in-between.

I did a Microsoft troubleshooting and tells me the keyboard is working with no problems.

It was suggested on another forum to buy a new keyboard and get someone to replace the current one.

I am not very tech-savvy so please keep simple, sorry if the wrong board.

Thank you for any help.

[WAWood]

@donna255 

You're talking about a laptop model that is likely around seven years old -- and it would then not be unusual for the keyboard to be failing as laptop keyboards are not made to be rugged or long-lasting; they are made to be lightweight.

I would not recommend trying to replace the keyboard yourself unless you are experienced in doing that, as there are fragile ribbon connectors that are real easy to break.

Since your PC is long out of warranty, you should shop around for a laptop repair facility locally and get some repair estimates.

Good Luck