LAPTOP SHUTDOWN AROUND 10 PERCENT AND WONT TURN ON NOR CHARGE

[9875]

i shutdown my hp laptop pavilion 15 around 10 percent when i woke up in the morning it wont turn on and can't even charge it. its battery aren't removable . i tried pressing and holding the power button and nothing is happening. what to do??? this laptop is just brand new was just purchased a month ago

[WAWood]

@9875 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!