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‎09-02-2021 06:49 AM - edited ‎09-02-2021 06:54 AM

HP Recommended
Product: hp envy 360 13-ay0xxx
Operating System: Microsoft Windows 10 (64-bit)

WhatsApp Image 2021-09-02 at 18.12.38 (1).jpegWhatsApp Image 2021-09-02 at 18.12.38.jpegWhatsApp Image 2021-09-02 at 18.12.37 (1).jpegWhatsApp Image 2021-09-02 at 18.12.37.jpeg

LED OF CAMERA BLOCKER POWER BUTTON AND CAPS LOCK ARE WORKING BUT THE SPEAKER AND MICROPHONE DISABLE BUTTONS F5 AND F8 LED ARE NOT LIGHTING UP, ALSO THEY ARE ABLE TO PERFORM THEIR TASK WITHOUT GLOWING THE LED. PLEASE HELP ME.

 

Device name SATYAM
Processor AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
Installed RAM 8.00 GB (7.39 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Category:
3 people had the same question
1 REPLY 1

‎09-17-2021 12:18 PM - edited ‎09-17-2021 12:19 PM

HP Recommended

Hi@satyamrai0510,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

We understand that light is not glowing keyboard F5 and F8 button

 

Did you make any software or hardware changes on your PC?

 

Check for the BIOS update?

 

Check for the windows update?

 

You can try updating the drivers on your PC using an HP support assistant.

 

Refer to this article to know more information about using HP support assistants.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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