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03-12-2021 08:12 AM - edited 03-12-2021 08:14 AM
My HP omen (HP Omen 15-dh0125nd) became very warm. So I had my local store replace the cooling paste. This brought no difference. The repairman noted that the laptop doesn't get very hot either, but the sensor indicates that it does. He measured it with infrared equipment. In short, the sensor is not correct, causing it to display erroneous numbers which causes my fan to run enormously. What can I do about this? I find it extremely annoying that when I'm watching a youtube movie, the laptop makes a lot of noise. Please HP, I paid 1800 euros for this laptop and expect a little more value for money than this. Even as I type this, the laptop is making a huge amount of noise!
03-15-2021 12:10 PM - edited 03-16-2021 11:36 AM
Hi@Lars19, Welcome to the HP Support Community!
I understand that notebook has an issue fan is making a loud noise,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you know that the fan is system-managed and cannot be changed manually?
Does the computer shut down due to overheating?
Have you recently made any changes to the computer before the issue started?
Have you tried to update the drivers and the Bios?
If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.
If your device is overheating, please remember the below information:
NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
I would suggest you refer to the support documents as this will help you in resolving the issue.
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
Updating your Notebook computer BIOS
Keeping notebook air vents clear and clean
Increasing the efficiency of the notebook to reduce heat
Using Windows Task Manager to identify corrupt processes
Selecting power save settings to shut off your computer when it is not in use
The best way to do that is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If you have followed the instructions and still having issues, I would recommend you go ahead and run an extensive system test from F2(Please capture the failure ID for further assistance).
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
03-15-2021 06:55 PM
Sorry, you just copied a piece. After all, my name is not Donnie. Also, I never claimed to have overclocked my CPU, this is totally irrelevant information. And yes, I have updated all my drivers, but this won't work. I think it is a great shame that HP treats its users this way, given the many complaints about similar issues.
03-16-2021 12:01 PM
"I know this looks bad, the thing is, I usually copy this structured set of steps that are known to resolve such issues, and clearly that's not the way to go, so I'll mend my ways going forward, for now, I'd love to help if you chose to continue working with me, here's what should help: "
03-16-2021 06:32 PM
You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.