Lks1102 Student
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Laptop randomly turns off

Envy P106
Microsoft Windows 8.1 (64-bit)

I have an Envy P106 laptop. It will randomly turn itself off. I replaced the battery yesterday and it happened again today. The laptop and battery are not hot at all. I usually have to wait about ten minutes or so before I can get it to turn back on. Suggestions?

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Dean Dean
Dean
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Laptop randomly turns off

Hi @Lks1102

 

Welcome to the HP Support forum.

 

 

How often did this happen ? When did it start ?

 

** If your PC shuts off with a warning from Windows (some message on screen), then this might be software issue and is connected to Windows (e.g. Windows Update) , some 3rd party software (good or bad). Do you get some blue screen message/warning ?

 

** If the PC shuts down without any warning, it could be hardware issue.

Please, check this article for reasons for the PC to turn off unexpectedly - could be motherboard, battery, overheating, etc....

>> http://www.computerhope.com/issues/ch000689.htm

>> https://support.hp.com/us-en/document/c01657439

 

Follow the instructions in the articles. Also download and run the free Speccy to check the hardware's temperature > http://www.piriform.com/speccy

 

 

 

 Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

If there is a Component tests, you may also test the Motherboard and battery

 

Let me know the test results.

 

 

Please, let me know the results from Speccy (temp) and provide an update.

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