• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-14-2021 03:30 PM

HP Recommended
Product: Go windows 10 64bits
Operating System: Microsoft Windows 10 (64-bit)

My laptop will not let me access camera nor any other apps and a pop up appeard an says driver updates required 8 of them.and it tells me to put a registration key in or purchase one and im on disability snd domt have money to purchase a key so jow do I fix this.im.also 42 and pretty new when it comes to stuff like this

1 REPLY 1

‎04-17-2021 09:22 AM

HP Recommended

@NomoretearsFR20 

HP does not charge any money for driver updates, so this sounds like you've been infected by malware that is trying to get money out of you.

 

Please provide us the model information of your laptop, and we need to know how old it is.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.