Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Laptop shuts down at 40% battery without warning

HP Recommended
hp 250 G5 NOTEBOOK
Microsoft Windows 10 (64-bit)

I own an HP 250 G5 notebook. Recently I noticed that with battery power (DC) the notebook shuts off without any warning at

Charging starts and stops automatically, laptop shuts down around 40% suddenly. Hardware part,charging sections inside the laptop,connection point,adapter everything has been checked and are fine.Is this a windows bug? how to fix?plz help

My battery Test

Terminal Voltage: 12347 mV

Design Voltage: 10950 mV

Cell Voltage 1: 4136 mV

Cell Voltage 2: 4136 mV

Cell Voltage 3: 4074 mV

Cell Voltage 4: 0 mV                 Battery Age: N/A    

Battery Age: N/A

Cell Voltage 4: 0 mV

Cycle count: 13 / 300

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation