03-30-2019 06:02 PM - edited 03-30-2019 06:03 PM
My laptop stops charging every 10 seconds. It's really annoying and I want to fix it because I can't continue working on it like this anymore. As soon as it's like 10%, it stops charging and starts going down. Then it begins charging again and it's always stuck at 10-11%. This is honestly annoying and I tried so many things already but nothing really works, thanks.
04-01-2019 01:05 PM
Thank you for posting your query on HP Support Community,
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).
Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)
Let me know how it goes for further assistance!
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