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neelrayal
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Laptop suddenly shuts down at 35-40% battery.

HP Recommended
hp 240 g6 notebook
Microsoft Windows 10 (64-bit)

My laptop suddenly shuts down at around 35-40% without any prior warning. Critical battery and the low battery is set at 20 and 10. This has been for happening for a few weeks. I tried Hardware Diagnostics and the result is below: 

neelrayal_0-1592195044361.pngneelrayal_1-1592195075667.png

I tried this over a few tests, and each time it got canceled. 

neelrayal_2-1592195138748.png

Is this a battery drainage issue? 

 

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