cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
78
Flag Post

Laptop turns off when I unplug the charger.

HP Recommended
Pavilion 10 Touchsmart Notebook
Microsoft Windows 8.1 (64-bit)

At the start of the year, I started noticing that my laptop would turn off at 70% so I had to use it plugged in. But in May my laptop would turn off when I unplugged it. I didn't mind it but now since we use it at school a lot more than we did at the start of the year so I'm trying to find a way to make it stop.

 

I downloaded HP Support Assistant and it said that the battery is OK 

chalabesahehirc_0-1606640482383.png

So I'm not sure why my laptop does that so please help me fix this.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation