02-06-2016 02:16 PM
Whenever I unplug my computer from its charging cord it automatically turns off. I was having this problem before, but replaced the battery with a brand new one. It was working fine and I broke in the battery by charging and discharging it fully for the first 3 cycles and the laptop was working well without power for the past week since I got it, other than taking a minute or so to respond to me pushing the power on button before working when it was not connected to the cord.
Now this morning it switches off whenever I unplug it even though the battery says it is at 100% charge and still charging. But, the light on the side of my power port is on red/orange when I have it plugged in, but only when it's lid is closed and it is fully booted up. I checked on other forum answers and tried changing to different power saving plans and even switching all options to 'never' but nothing has worked.
I also looked at the pins underneath my laptop where my battery should go to see if they are damaged. Two of them are on a different angle to the rest but I think this is how the laptop was built anyway? I dont want to move them incase it just makes the situation worse.
What should I try next?
I would like this fixed ASAP as I need this laptop for school and often don't have access to a power plug in class. Thankyou.
02-08-2016 01:45 PM
Welcome to the HP Forums!
I have read your post and understand that the battery in your HP Envy 15-j121tx is not powering the notebook. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in these documents:
Please check for hardware updates as well.
Thank you, I look forward to your response with the outcome.
If this post has helped you, feel free to click the thumbs up!
01-18-2017 12:32 AM
I have this eact problem.
I have an Envydv6. The original battery was starting to not hold charge so I bought a new battery.
Now, when the iold battery is in it shows 46% charge and as soon as I take the battery out the lap top shuts down. The new battery shows 100% charge and as soon as the cord id taken out thelaptop shuts down??
I have done a complete recovery on my computer taking it right back to factory.
What can I do to stop this happening? Its driving me nuts!