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‎08-15-2022 03:11 PM

HP Recommended
Product: HP Pavilion x360 - 14m-ba013dx

I have a "HP Pavilion x360" with windows 10. My laptop is about 4 years old and has recently stopped charging and now it will not turn on. I have bought a new charger but that still hasn't helped.

Category:
2 REPLIES 2

‎08-15-2022 03:29 PM

HP Recommended

Hello @Dragonfly45 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedure:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your result

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‎08-23-2022 02:00 AM

HP Recommended

First, check the integrity of the battery. If your laptop comes with a removable battery, take it out, and hold the power button down for about 15 seconds to drain any residual power from the device. Then, with the battery still removed, plug in the power cable and turn the laptop on.

 

Greetings,
John

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