Laptop won't turn on or charge

[pafc2013]

I have a HP  Presario 4000,  that wont turn on. I recently purchased a new charger and battery. BUt I only get 3 orange flashes on the charging icon. then nothing.  I only use this for the grand kids tolearn on. 

please help

[asmita6658]

Hi @pafc2013

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, refer to the troubleshooting steps mentioned in this guided troubleshooter.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[pafc2013]

Hi It is a compaq presario v4000,

producrt number EE556PA#ABG

Thanks 

[asmita6658]

@pafc2013

Have you tried these steps yet? 

Let me know. 

[pafc2013]

Greetings , yes I worked my way thru the suggestions of the reset, but to na avail.

thanks

[asmita6658]

@pafc2013

Thanks for trying. This looks like a hardware issue. Please Contact HP in your region regarding the service options. 

Have a great day!